Welcome to Meredith Bay Colony Club

Our residents typically have a personal connection to the Lakes Region (or want to).

Enjoy the daily beauty that the Lakes Region has to offer.

All the services and amenities you expect from a luxury retirement community

Schedule a visit. See for yourself why we are the best place to live in New Hampshire.

Enjoy the comforts of your residence and your community.

Bring your family.

An affordable Short Stay(respite) destination above any other.

Here we provide the setting for you to be just as busy as you want to be.

We cater to the active senior who wants freedom and convenience

Today @ MBCC Blog

 

CELEBRATING THE MOMENTS

CELEBRATING THE MOMENTS is Meredith Bay Colony Club’s unique Alzheimer’s Care and Memory Support Program that is provided in our State-of-the-Art, safe and secure memory support center that we call The GARDENS. The GARDENS is comprised of 24 all private apartments – each with its own bathroom and private shower. Dignity, Privacy, Safety and Security are the basic building blocks on top of which CELEBRATING THE MOMENTS is built.

Let there be no mistake about it --- Alzheimer’s is a terrible disease that affects not just the individual – but the families who so often provide the needed ongoing support and care. The CELEBRATING THE MOMENTS program at The GARDENS at MBCC provides Members and their families not just the sense of security that comes from living in a safe, secure yet friendly residential setting – but also a rediscovered source of joy that can come from being in a setting that allows each Member to find a little bit of success each and every day --- to find something to be proud of and to find something to smile about!

KEY ELEMENTS OF CELEBRATING THE MOMENTS

1. We focus on all that a Person is right now and all that they can still be --- not on what they have lost or no longer can do.

2. We believe that each person is wonderfully complex and multi-dimensional including emotional, creative, inquisitive, musical, spiritual and physical aspects – in addition to cognitive and memory based functions. We recognize that although life will be different because of cognitive changes – that it can and should be as interesting, as stimulating and as much fun as possible.

3. We respect the need for some structure and predictability – but we celebrate spontaneity and the opportunity to discover new ways to help make people smile.

4. We believe in ‘seizing the moment’ even if that means upsetting the ‘schedule’. So what if we have lunch an hour late?

5. We respect the individual and acknowledge that there will be changes from month to month and from day to day. We realize that we need to constantly readjust our approach in order to meet our Member’s constantly changing needs.

6. Our Member’s Family are our friends and we realize that by supporting our Member’s families that we support our Members.

7. Our Staff Members are artists who wonderfully balance Caring and Creativity to meet not only the practical needs – but Quality of Life needs as well.

8. A safe and secure social setting that is open and welcoming to all Members is essential to creating an environment that is both fun and uplifting.

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COMMUNITY BASED SERVICES UPDATE

Mon, Mar 19 2012 at 08:30am

COMMUNITY BASED SERVICES UPDATE

 

I am often asked about the various new trends that are happening in the retirement world.   Recently retirement communities in the southern and central parts of New Hampshire have started to offer a package of home based services.   I get asked "Why doesn't MBCC do that?"   Let me tell you why ----------

 

Home based services are definitely a consideration of MBCC's strategic plan  --- although ours will be very different from those that others already have in place.   Different organizations use such programs for different reasons.   Some are looking to diversify and add new lines of business to take advantage of their existing infrastructure while others create such programs to be a source of future referrals to existing programs. 

 

At MBCC our operational goals and our marketing goals are exactly the same:   To take great care of our present Members while remaining affordable.   It is a pretty basic strategy:   Taking great care of the customers you have and keeping things affordable is just good business --- along with promoting our charitable mission of being a retirement option that is affordable to as many people as possible allowing greater numbers of people to be able to retire in their own communities.

 

So why haven't we expanded into community based programs?   It is a matter of putting first things first.   For us it clearly makes the most business sense to concentrate our efforts on putting the important things first --- and in a retirement community that is all about occupancy.   Today we are 100% full in all three centers and year to date we have an occupancy rate of 97.8%  and our paid wait list is growing almost daily.    That doesn't happen by accident and have chosen to spend our time and energy being sure we do these business critical things first before thinking about venturing forth at new projects.

 

Here comes the double-edge sword.   You have to have growth in order to maintain ongoing affordability otherwise your existing and future customers will continually have to pay more to keep up with both inflation and the constant need to reinvest in infrastructure.  The other edge of that sword is that the wrong growth can add more to costs than it does to revenue and create a burden to your existing customers.   

 

I know that I don't want to be the one standing in front of our Members and try to explain why their monthly fees will need to go up because some new program of ours needs to be subsidized by using their money!   I think that some of the community based programs being offered by others are wonderful --- but for us they would not make sense.   There are at least three programs being offered in state --- two are subscription based and one is entrance fee based --- and when I look at what enrollment numbers have to be in order to break even at just the variable cost level – I get nervous.    We are in a part of the world where program participation is measured by the dozens of participants -- not by the 100's of participants -- making it very difficult to reach anything approaching profitability.  Overhead expense is essentially the cost of what it takes to provide service to that first client --- and it can be very expensive when you factor in Staff Time, marketing and advertising expense and direct service expense.   I know that one of the most often requested services is transportation and I know firsthand from once having run a large community based senior transportation system in Massachusetts just how expensive that can be.  When you calculate the actual cost of a driver and a bus you realize how easy it is to lose money each and every trip.  It reminds me of the story of the farmer who realizing that he lost ten cents on each pumpkin he brought to market thought he could fix the problem by buying a larger truck. 

 

What will Meredith Bay Colony Club's program be?    Well it won't be like any that are presently out there.   We have spent a great deal of time asking people not only what they want --- but also what they are willing to pay for.   These most often are two very different things.  Our program will be very different from any that are presently being offered and will not only provide a significant value to the participants but will also promote our mission of keeping MBCC as affordable as possible for present Members.     More to come on this later..............

 

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